مساهمة جودة خدمات التعليم العالي في تعزيز سلوكيات المواطنة التنظيمية لدى الأساتذة الجامعيين- دراسة ميدانية بجامعة باتنة 1

Abstract

This study aims to highlight the role of the quality of higher education services and its contribution to strengthening organizational citizenship behaviors (OCBs) among the professors of the University ofBatna 1. For this purpose, the study relied on the descriptive and analytical approach and on the questionnaire which was distributed to a random sample of (296) professors. For data analysis, the statistical package program SPSS version 27 was used.The study found a moderately weak positive role for the quality of higher education services in promoting (OCBs) among the professors of the University ofBatna 1. Additionally, the results revealed an average level in the quality of higher education services from the professors' perspective and a high level of their (OCBs). In light of the previous findings, we directed a set of recommendations to the university’s decision makers.