أثر تطبيقات إدارة الجودة الشاملة على جودة خدمة التعليم من وجهة نظر هيئة التدريس في الجامعة الجزائرية

Abstract

This study aims to determine the impact of adopting total quality management with its dimensions (senior management commitment, continuous improvement, attention to the human resource, focus on the student) on the quality of educational service provided at the Algerian university. The study sample included 100 professors at Jijel University and Mila University Center. To collect data, 100 questionnaires were distributed and 70 of them were retrieved for analysis using the SPSS statistical program. The study found that senior management's commitment and continuous improvement have no impact on the quality of educational service, while attention to the human resource and focus on the student affects the quality of educational service provided.