أثر إدارة المعرفة في تحسين أداء المؤسسة الاقتصادية الدراسة الميدانية: المديرية العملية لاتصالات الجزائر –بسكرة-

Abstract

This study was aimed at identifying the impact of knowledge management on the improved functioning of the operational directorate of algeria telecom-Biskra. The descriptive curriculum and the innovative default model ,as well as the questionnaire , were used as the main tool for collecting data from the sample (executives and managers). The SPSS . V19 programme was used to analyse data. The study found several findings , the most important of which was the statistically significant impact of knowledge management in improving the performance of the operational directorate of Algeria telecom(Biskra).